How I Work With Repeat Home Organizing Clients

People often ask me if I get repeat clients. I know they ask because they worry that I might be able to do great organizing work, but that they won’t be able to keep up with the new systems and will need to keep bringing me back over and over again, spending money and time they’d rather use in other ways.

The truth is: I do get repeat clients! But I very rarely get clients who need me to re-do a space I’ve already done in exactly the same way. Instead, my clients call me first when they decide to tackle another room in their home, or when they need to repurpose a particular space. I’ve had such fun with repeat clients, doing everything from organizing multiple closets after the success of an initial kitchen project to creating a baby’s room out of a former home office!

Over two years ago, I worked with a wonderful woman to organize the closets in her home. We bonded over our mutual love of dogs (although her pup remained confused about whether I was as asset or a threat!) and travel, and it was an absolute pleasure to work with her.

I give every client the same level of respect, service, and expertise, but I’m only human and there are some I connect with more deeply than others. And because I spend a significant number of hours working with people and their stuff in their private spaces, I often get to know them more than either of us might realize. So, sometimes it feels a bit jarring to finish an organizing job and walk away from what seems in many ways like a friendship!

So, I was thrilled when this very same client contacted me again just a few weeks ago. She told me she had continued to be very happy with the organizing work I did, which of course was extremely gratifying! But she also told me that, due to various events in her life, her needs had changed. She wanted to rethink the organization of her closets and align them with her new priorities.

This presented me with a dream job: working with someone I already know and like, who respects and trusts my work, to refine a space even more specifically for her needs. As I always tell my clients, the better I know them and their space, the better my work. I come to understand their patterns and preferences, and come up with creative and attractive solutions that will function well for them.

I was also able to offer my repeat client this stellar experience quickly! In general, organizing cannot and should not be rushed. In order to properly unravel a disorganized space, decode how it got that way, and construct new systems that will work for the people who live there, it just takes time. However, if I’ve already worked with someone, I have pretty encyclopedic knowledge of their space and belongings. So, I’m able to do a job in half the time it might take me to do the same work with a new client!

So yes, I do have repeat clients - but not for the reasons you might think! If you’re hoping to organize your entire home, it might help you to start with the space that bugs you most, and then come back as a repeat client when you’re ready to tackle other rooms and issues. Get started today by booking your consultation with me here.

LMW